Refund policy

At Mega Bazar, your satisfaction is our top priority! We believe in complete transparency and fairness. Our policy is designed to ensure every customer shops with full confidence and peace of mind.

📋 Eligibility for Return & Exchange

We accept return and exchange requests under the following conditions:

  • Physical Damage: Product received is physically damaged or broken.

  • Defective Items: Product is defective or not functioning properly.

  • Incorrect Orders: Product received is completely different from what was ordered.

  • Missing Components: Product has missing parts or accessories.

  • Timeframe: The request must be submitted within 3 days of delivery.

🛠 How to Request a Return or Exchange

Follow these simple steps to initiate your request:

  1. Initial Contact: Contact us via DM or Email within 3 days of receiving your order.

  2. Provide Details: Share your full name, order number, and contact details.

  3. Visual Evidence: Attach clear photos or a video of the damaged or incorrect product.

  4. Review Period: Our team will review your request within 24-48 hours.

  5. Return Instructions: Once approved, we will arrange a pickup or guide you through the return shipping process.

  6. Final Processing: After receiving and inspecting the item, we will process your refund or exchange.

💰 Refund Process

  • Payment Methods: Refunds are issued via Bank Transfer, EasyPaisa, or JazzCash.

  • Account Details: Please ensure you provide accurate account details at the time of the request.

  • Timeline: Refunds are processed within 5-7 business days after approval.

  • Confirmation: You will receive a notification once the refund has been successfully executed.

  • Shipping Costs: Original shipping charges are non-refundable.

  • Exchanges: If an exchange is approved, the new product will be shipped within 2-3 business days.

🚫 Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items that have been used, washed, or altered.

  • Items without their original packaging, labels, or tags.

  • Products damaged due to customer mishandling.

  • Sale, discounted, or promotional items.

  • Requests made after the 3-day delivery window.

  • Items where the incorrect size or color was selected by the customer.

⚠️ Important Notes

  • Quality Inspection: All returned items undergo a quality check before a refund or exchange is finalized.

  • Right of Rejection: Mega Bazar reserves the right to reject requests that do not meet the eligibility criteria.

  • Stock Availability: Exchanges are subject to current stock levels.

  • Transit Liability: Mega Bazar is not responsible for returns lost during transit.