Refund Policy

Returns

Due to the nature of personalized items, orders can only be refunded if they have not yet been processed.
Items that have already been sent can only be exchanged. We want to work with every customer to ensure that you are 100% satisfied with our service so please contact us at support@pupring.com and we will be more then happy to help you on a case per case basis.

To be eligible for an exchange, reason should be covered of our return/exchange policy.


Additional non-returnable items:
- Gift cards

To complete your exchange, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your cancellation is received and processed, we will send you an email to notify you that we have received your cancellation request. We will also notify you of the approval or rejection of your request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.